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All posts tagged ‘Matt Cohler’

Tuesday, March 25, 2008

Welcome to Facebook, Sheryl Sandberg. Please Fix the Mail!

buckstopshere

Dear Sheryl,

First off, I hope you had a nice first day at Facebook as the new COO, or, as BoomTown is going to call you forthwith: Where-The-Buck-Now- Stops.

Now that you have been issued your official social-networking company flip-flops and gotten your arms around the Beacon issue (here’s a Cliff Note on that debacle for you: AVOID!), I am here at the head of the complaints line, ready to start yammering on.

And today’s yammer? For the love of SuperPokes, please fix Facebook’s mail!

While I know this is not in your purview (products are under Matt Cohler, who is under Founder and CEO Mark Zuckerberg, whom you are under), I really don’t care.

All I know is that it is a major problem within the Facebook service and its continued lameness will eventually strain your audience’s patience and, ultimately, its size. And a smaller audience means less advertising–which is your sweet spot!

If you don’t believe me, see where the lack of innovation with AOL’s (TWX) email service–which was once dominant–led. Hotmail (MSFT), Yahoo Mail (YHOO), Gmail (GOOG).

Why? Well, you could not do anything good with the mail, which was trapped inside AOL (the original blockers of data portability) and very few good options were available to save, store and manipulate it within the closed AOL service.

And there are even fewer features in your closed service. I cannot move the mail. I cannot sort it. I cannot search it. I cannot move it here and there.

What can I do? I can “Mark It As Unread,” “Mark It As Read” and “Delete” it. Wheeeeeee.

Currently, for example, I have 154 messages waiting for me in my Facebook email box that I cannot be bothered to open. Why?

Well, I already get alerted to them in my regular mail in full text, so why bother? Usually, I ask Facebook emailers to send me email directly to my regular email address in my reply.

As for sent mail? I can add a video, or share a link or send a gift (no, I am not sending you a digital ice cream cone ever!) and little else.

And while I know you have announced a soon-to-appear chat feature, it sounds suspiciously as under-featured at launch as your mail is now.

It apparently cannot be seen outside Facebook and will not integrate with popular services like AIM, third-party apps cannot be built on it and it is one-on-one only.

You can see the problem here. While I realize you would rather focus on more youth-loving stuff like your Wall (we’ll get to that later), it still seems as if top-notch communications apps should be a priority at Facebook if it wants to become, as Zuckerberg has said many times, my “social utility.”

And right now, mail–at least–is pretty useless.

Tomorrow: Data portability!

Monday, January 21, 2008

Kara Visits DLD in Germany: EuroSchmoozing!

Here’s a video I did about the first day of DLD–Digital, Life, Design–put on my Hubert Burda Media in Munich this week.

The three-day conference focuses on digital innovation, science and culture. It is chaired by publisher Hubert Burda and serial Israeli investor Joseph Vardi and hosted by Stephanie Czerny and Marcel Reichart.

I was here to interview Kenneth Roth, the executive director of Human Rights Watch. In our session this afternoon, we talked about digital tools to improve reporting on human-rights abuses, the situation in China for U.S. Web companies like Yahoo and Google, along with what techies can do to help in this important arena.

I also hung around the conference and schmoozed, Eurostyle!, with a lot of folks, including Mahalo’s Jason Calacanis, BuzzMachine’s Jeff Jarvis and Vardi.

There is also some video from an interesting social-networking panel, featuring Matt Cohler of Facebook, Lars Hinrichs of Xing and Joanna Shields of Bebo.

Added bonus: I also got the no-comment-hand-over-camera move from Facebook’s Brandee Barker, but a promise of German beer!

Here’s the video:

Kara Visits DLD in Germany

dld

I am now at the DLD conference in Munich, which is put on by Hubert Burda Media, a gathering that has become one of Europe’s most interesting in recent years.

The three-day DLD–which stands for Digital, Life, Design–focuses on digital innovation, science and culture and has the most cosmopolitan audience of any conference out there.

It is chaired by publisher Hubert Burda and serial Israeli investor Joseph Vardi and hosted by Stephanie Czerny and Marcel Reichart.

It is interesting to be here to garner a lot of different viewpoints from outside the U.S., and I will be visiting a lot of German Web start-ups over the next week.

There is also a lot of Olympic-level schmoozing, of course, since there are precious few such events in Europe compared to the conference-crazy U.S.

There are also, of course, a lot of the usual suspects from the States and especially Silicon Valley.

So far this morning, I have run into folks like former Microsoftie Linda Stone, Yahoo’s Bradley Horowitz, writer and entrepreneur Esther Dyson, Facebook’s Matt Cohler and, yes, Martha Stewart (who needs no introduction).

kennethroth

I am also here to interview onstage for DLD today Kenneth Roth (pictured here), longtime executive director of Human Rights Watch, which investigates, reports on and seeks to curb human-rights abuses in some 70 countries.

To say I am out of my league in interviewing such a serious and substantive figure is an understatement, especially given that I spend all my time contemplating the monetization of widgets (to be more specific, the non-monetization), the fate of content on the Web and the exact date the hype of social networking will end.

Still, I will give it my best effort and perhaps focus on the use of digital tools to get information and stories of heinous injustices out worldwide. After all, the Web has to be more than SuperPoking and dumb online videos on cats skateboarding.

Our session is aptly named: “Inconvenient Stories.”

My favorite kind.

Video, of course, to follow.

Sunday, October 21, 2007

Facebook Deal or No Deal: The Way They Were

Since we are refraining from writing about the current deals being mulled over by Facebook (see this post and also this disclosure)–one for its international ad business with rivals Google and Microsoft vying for the privilege of losing money in a guaranteed revenue deal and another to complete a mega-round of funding that will value the hot social-networking site at $15 billion–BoomTown is bored!

And surly, given that we always have a lot to say about Facebook. (OK, OK, one tidbit: Its execs and investors have been disagreeing over how big a new investment to take–the operations folks want more cash and the VCs less dilution.)

That does not mean I do not hope to break news of what Facebook finally manages to decide to do, both with regard to partners and its funding, but that I will bow out of parsing this particular set of deals in excessive detail.

But our ennui got us thinking to back in mid-August, when we did a post making our own Facebook of the top execs there using your basic corporate shots.

So now, before they become all rich and start flying private, we compiled from less corporate pictures we found right on Facebook and the Web–we were going for a more fun Facebook of the players here.

We used all the execs from the last one, but we also added one woman, PR maven Brandee Barker, as well as the three principal VCs.

mark

Co-founder and CEO Mark Zuckerberg in a picture presumably taken at Harvard. He looks so young and naive. Kind of like now.

adam

Zuckerberg best buddy and tech genius Adam D’Angelo (VP and CTO) on a thrilling night at Foo Camp! What could be more fun than an overhead projector and a room full of geeky guys!

dustin

Who knew co-founder and VP of Engineering Dustin Moskovitz was such a fox? His future is so bright, he needs those rad shades!

vannatta

What deft bit of performance art is wacky Owen Van Natta, VP of Operations and Chief Revenue Officer, performing here? A meditation on life as an underling of various and sundry Web moguls–all Silly String and sorrows?

chamath

We have no idea what Chamath Palihapitiya, VP of Product Marketing and Operations, is doing, but it looks cool, and he’s dressed natty as always.

matt

Hey, who also knew that VP of Strategy and Operations Matt Cohler was in a 1990s techno-rock duo? (Oh, he’s the one without the shades.)

gideon

VP and CFO Gideon “Death Cat” Yu used to have to drink from public fountains, but soon he’ll have his own, spewing only the finest champagne!

brandee

It is hard to know where to begin with this picture of PR head Brandee Barker (is she headed for the Castro Street Fair?). But I say: Own it, sister!

thiel

There are exactly zero interesting pictures of doubtlessly interesting Founders Fund VC Peter Thiel online (and we looked hard). That’s him on the right, looking the most normal of this PayPal crew.

jim

Again, it is hard to know exactly what Accel Partners VC Jim Breyer is up to here, but we think the hat might be a new and exciting look for him.

sze

Greylock Partners VC David Sze is thinking really hard about how he can say Facebook is worth $15 billion and still keep a straight face and refrain from cackling in front of all the other VCs at Il Fornaio.

Tuesday, October 2, 2007

Pop Quiz: If Skype=Hype, Then Facebook=?

Do you need me to draw you the bright straight line from Skype to Facebook or can you see it all by yourself?

facebookskype

OK, for those who refuse to live in a little place I like to call reality, let’s review the news coming out of eBay yesterday regarding its 2005 acquisition of Skype for the then unheard-of price of $2.6 billion.

The Internet auction giant declared the purchase of the once hot online telephone start-up a dud yesterday, taking an asset-impairment charge of $1.43 billion for the deal.

In addition, Skype founder and CEO Niklas Zennström was out. The move, said eBay in a filing, represented “updated long-term financial outlook for Skype.”

Quickie translation: Major buyer’s remorse.

While Zennström said he was “proud” of Skype’s performance of late (it has grown its users and revenue), the fact of the matter is eBay could not spin straw into gold with the acquisition and make the kind of money its lofty economics required for the once-hot VOIP leader. Thus, eBay only had to also fork over one-third of its $1.7 billion payout to investors, too.

While many were saying all this was due to who bought Skype–maybe it was eBay’s fault and other potential acquirers could have done better–Skype was once thought of as a giant killer in the telephony world, with many going on and on about its vast potential.

Sound familiar? Before Facebook sky-high valuation fans go nuts, I know there is a difference between the economics of a Web phone service and that of an ad-based, possibly target-rich interactive online environment.

But there was an awful lot of hype, I mean, hope back in 2005 that Skype could easily turn into a massive moneymaker by selling a wide range of goods and services beyond its core Internet calls offering.

Because advertisers and other services could target its motivated and highly trackable users, went the story, that meant the possibility of ladling on more revenue and profits.

In fact, by leveraging Skype’s exploding popularity, eBay had hoped to add premium offerings like conference calls and links to its own vast networks of sellers on its flagship auction site. There was a user-generated Yellow Pages and even an offering called Skype Prime that allowed callers to charge a variety of services.

All good ideas that just did not pan out with quite the results expected, all directly due to the exorbitant sum overpaid for Skype.

Revenues for Skype were only $90 million in the most recent quarter (out of eBay’s overall $1.83 billion), despite its adding 75 million more users since the acquisition to total 220 million.

As I wrote about Facebook’s talks with a variety of investors that value it at upward of $10 billion, Skype was a story about the difference between potential and actual when faced with the real-world difficulties of making a popular Web site into a truly profitable and sustainable business.

raincloudparade

I am not sure how I managed to get to be the little rain cloud at the Facebook parade, but the simple act of questioning the possibility that it might not make the kind of money its cheerleaders envision, especially in light of the Skype write-down, seems prudent.

We all know it’s admirable–even astonishing–that its founder Mark Zuckerberg and his small team have grown the terrific and vibrant social-networking service into a 40 million-plus user base and growing with plenty of promise with regard to new kinds of advertising paradigm.

But the business, as it stands today, only has about $30 million in profits on $150 million in revenue.

More importantly, half that revenue comes from a sweetheart guaranteed revenue deal with its ad-partner Microsoft, which still is a non-economic wash for the software giant more interested in planting a flag and paying for some pricey education in the social-networking sector.

That has not stopped Microsoft from offering Facebook, according to sources close to the company, investment dollars in the hundreds of millions for a small stake.

Said those familiar with the most recent offer, such an investment would include a possible right to buy the company should Facebook decide an all-out acquisition is the way to go (doubtlessly a Microsoft preference).

Sources note that Microsoft is now blowing hot and cold about such a deal, which is being championed by CEO Steve Ballmer and Chief Software Architect Ray Ozzie, who lends the Seattle behemoth some much-needed Silicon Valley cred.

At Facebook, Zuckerberg is key to the talks, helped by such advisers as VPs Owen Van Natta and Matt Cohler and CFO Gideon Yu (whom we like to call “Death Cat” for his uncanny ability to cuddle up to hot Internet start-ups, much like that nursing-home feline who can sense death).

According to sources, Microsoft remains obsessed with keeping rival Google out of the picture and positing that the search part of the Facebook phenomenon is where the real gold is located.

While adding more robust search to the site seems fine, Facebook execs do not consider it a killer app and are perplexed by Ballmer’s laser focus on it in recent talks.

“We don’t want to be taken in by the siren song of search,” said one.

That’s especially true given the engaged nature of its users while on the site with, well, the site. After all, you don’t really want to search when you are hard at work stalking your “friends” on Facebook.

All kidding aside, that kind of motivated user is what has kept suitors lining up, including solo visits to Facebook HQ in Palo Alto, Calif., by Yahoo co-founder and CEO Jerry Yang (inquiring about doing some sort of deal–after its botched acquisition effort from last year–such as taking over Facebook’s international ad-serving business).

So, too, has Google come on by, not necessarily to invest in or buy Facebook, but to look more closely at a variety of ad and apps plays on the service (and, you have to guess, to drive Microsoft bonkers).

And others in droves, such as a recent visit by Viacom head Philippe Dauman, who just wanted to say hello to the Facebookers.

In all this hubbub, one has to wonder what Facebook wants and needs?

Here’s my educated and reported guess:

1. A redo of its ad deal with Microsoft, getting even more guaranteed dollars and more latitude over its own sales efforts. An extension would be fine, I guess, but perhaps not, given interest from others to sign up Facebook and make friends with it.

2. An international ad partner, although I don’t expect Facebook to hand over the store here in this critical arena for itself. While the site’s U.S. growth has been strong, its international aspirations will be key to its long-term success.

Possible partners here are obvious: Yahoo, Google, Microsoft.

3. An investment on its terms and not necessarily with Microsoft or Google or whatever giant media company that comes calling with glad hands and lots of shiny baubles to offer.

What Facebook must do is evaluate which partner actually benefits its goals of further growing its member base here and abroad, gives it access to new marketing opportunities and forks over the unencumbered cash and advice to create or buy new assets it needs to continually improve itself.

4. Zuckerberg has got to be looking at what happened over there at rival MySpace and probably wants to do things a little differently. While MySpace has grown a lot since its purchase by News Corp., it’s an open secret its founders Chris DeWolfe and Tom Anderson think they sold too soon and now are angling to be better compensated.

In addition, it’s nicer to be in charge of your own fate, if you can pull it off. Because even if Microsoft or any other buyer promises total freedom, when you sell (especially to an already public company), you instantly become an employee–a well-paid one, to be certain–and your fate is no longer in your hands.

And, like Skype’s Zennström, that fate can be “updated” once performance falls off. Which it will.

5. I think that Facebook is well positioned to stay independent and not sell at all, although it is clear it thinks taking big money is a good idea.

I am not so sure it is, for a lot of reasons (not the least of which are the complications now surrounding the valuation of its stock options–Section 409A!–and the ability to attract talent with a good package).

But if Facebook can pull it off in a way that gives it running room and relative freedom, I can hardly imagine it will resist.

“We’re not stupid over here, we want the right deal at the right time that fits into the right thing for us,” said one exec there.

Right.

Please see this disclosure related to me and Google.

Friday, August 31, 2007

Attack of the Vice Presidents at Facebook

While everyone has been focusing on the management roundelays at Yahoo this week, with President Sue Decker’s announcement of changes in the company’s ranks (here is my translation of her memo), the good folks over at Facebook have been quietly fine-tuning their titles.

So we are all up to date, here is the new–and much more helpful–Facebook page on top management.

And it seems now that all the executives at the hotter-than-ever social-networking company have become simple vice presidents (although some get extra titles, too).

While some were already VPs, it appears to all be part of a novel attempt at title deflation that is kind of admirable. No EVPs or SVPs or presidents or anything else.

While too many of the execs appear to be in charge of operations of some sort, it feels a bit clearer than before. And it definitely positions all the execs on the exact same level (almost like some commune!).

This was all set in motion, of course, with the recent downgrade in title of COO Owen Van Natta.

Of course, there is one who rules above all with the big title: Chief Executive Officer and Founder Mark Zuckerberg or, as I plan to call him when I see him next, the Man.

So, after the jump, is that skinny with pictures, of course, which is slightly different than when I posted my own Facebook of Facebook execs:

Read more »

Thursday, August 16, 2007

The Men and (No) Women Facebook of Facebook Management

Yesterday, I posted on the management shifts at Facebook, most particularly the changing of Chief Operating Officer Owen Van Natta’s title to chief revenue officer and vice president of operations.

I also gave a rundown of all the top execs at the fast-growing social-networking company and their duties (there are an awful lot of vice presidents with operations in their title, which I shall leave to another post to parse).

But, silly me, this is Facebook after all, and I forgot the photos of each of the members of co-founder and CEO Mark Zuckerberg’s brain trust, who will presumably make the popular site hugely profitable and an inevitable part of every man, woman and child’s life on the planet.

Right, boys? (Because there are no ladies in this group.)

So here’s the dream team head shots and a little background on each below the photos from their bios on the site and elsewhere.

zuckerberg

Mark Zuckerberg needs no introduction these days what with all the magazine covers and morning news shows. My mother knows who he is now and my mother can hardly turn on a computer. But let’s try, shall we?: Harvard. Almost Quarterlifer. Co-founder. Flip-flop wearer. Genuine visionary with potentially Gatesian dreams of dominance over all he surveys. I think that about covers it.

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About Kara

Kara Swisher started covering digital issues for The Wall Street Journal's San Francisco bureau in 1997 and also wrote the BoomTown column about the sector. With Walt Mossberg, she co-produces and co-hosts D: All Things Digital, a major high-tech and media conference.

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Ethics Statement

Here is a statement of my ethics and coverage policies. It is more than most of you want to know, but, in the age of suspicion of the media, I am laying it all out.

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