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	<title>BoomTown &#187; Quicken</title>
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		  <title>All Things Digital</title>
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		<title>Author Ken Auletta Talks About Google and Its "Lack of Emotional Intelligence"</title>
		<link>http://kara.allthingsd.com/20091112/author-ken-auletta-talks-about-google-and-its-lack-of-emotional-intelligence/</link>
		<comments>http://kara.allthingsd.com/20091112/author-ken-auletta-talks-about-google-and-its-lack-of-emotional-intelligence/#comments</comments>
		<pubDate>Thu, 12 Nov 2009 08:50:35 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
				<category><![CDATA[BoomTown]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Kara Swisher]]></category>
		<category><![CDATA[Silicon Valley]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[interview]]></category>
		<category><![CDATA[media]]></category>
		<category><![CDATA[music]]></category>
		<category><![CDATA[search]]></category>
		<category><![CDATA[video]]></category>
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		<category><![CDATA[bromance]]></category>
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		<category><![CDATA[Captain Kirk]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[Common Sense Media]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[Googled: The End of the World As We Know It]]></category>
		<category><![CDATA[Googleplex]]></category>
		<category><![CDATA[government]]></category>
		<category><![CDATA[illogical]]></category>
		<category><![CDATA[Jim Steyer]]></category>
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		<guid isPermaLink="false">http://kara.allthingsd.com/?p=20548</guid>
		<description><![CDATA[Guess what? Google has too many Spocks and not enough Captain Kirks.

This is one of the many interesting insights BoomTown gleaned from a video interview last night at a San Francisco book party for well-known New Yorker scribe Ken Auletta, who has just written a new book, "Googled: The End of the World as We Know It."

This "lack of emotional intelligence," said Auletta, reminded him a lot of the subject of one of his previous books: Microsoft.

Oh, the delicious irony!]]></description>
			<content:encoded><![CDATA[<p><a href="http://kara.allthingsd.com/files/2009/10/41B7NrA03OL._SL500_AA240_.jpg"><img src="http://kara.allthingsd.com/files/2009/10/41B7NrA03OL._SL500_AA240_.jpg" alt="41B7NrA03OL._SL500_AA240_" title="41B7NrA03OL._SL500_AA240_" width="240" height="240" class="alignright size-full wp-image-19131" /></a></p>
<p>Guess what? Google has too many Spocks and not enough Captain Kirks.</p>
<p>This is one of the many interesting insights BoomTown gleaned from a video interview last night&#8211;which you can see below&#8211;with well-known New Yorker scribe Ken Auletta, who <a href="http://kara.allthingsd.com/20091005/new-yorker-bezos-initial-google-investment-was-250000-in-1998-because-i-just-fell-in-love-with-larry-and-sergey/">has just written a new book</a>, &#8220;Googled: The End of the World as We Know It.&#8221;</p>
<p>This &#8220;lack of emotional intelligence&#8221; at the search giant, said Auletta, reminded him a lot of the subject of one of his previous books: Microsoft (MSFT). </p>
<p>Oh, the delicious irony!</p>
<p>Auletta was feted at a lovely party last night at the San Francisco house of Common Sense Media&#8217;s Jim Steyer, where a range of Google (GOOG) execs, Internet folks and fans gathered to talk about the book.</p>
<p>It&#8217;s all about Google, its history and, most important, its impact on the world. And how you look at the powerful search giant depends entirely on whether you are the changer or the changed, as Auletta stresses in multiple anecdotes in the book.</p>
<p>Traditional media, for example, have certainly been mucho irked of late about the impact of digital technologies on their businesses and have not been shy about casting blame most heapingly on Google&#8217;s Silicon Valley plate.</p>
<p>And government regulators are also giving the company the hairy eyeball, much as they had previously done to Microsoft.</p>
<p>Auletta and I talked about all of this and more in the video interview below, in which he notes that he told Googlers at a talk at their adorkable Googleplex HQ in Mountain View, Calif., yesterday that they need to focus less on being engineering brainiacs and more on trying to understand how to deal with fears of their growing power. </p>
<p>Here&#8217;s my interview with Auletta about this, as well as what old media needs to do to deal with all the change Google has wrought. (And you can see <a href="http://kara.allthingsd.com/20091112/is-google-scary-not-to-silicon-valley-even-at-a-party-for-a-book-about-how-scary-it-could-be/">interviews I did with guests</a> at the party, too).</p>
<p>And below that is one of the disturbing number of mash-up music videos about &#8220;Star Trek&#8221; buddies, the highly illogical Kirk and the Vulcanish Spock, the geek bromance of all time.</p>
<div class="video-wsj"><object width="380" height="216"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=3EEECDF0-CD5E-4D2A-8585-5A129CE27AC1&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={3EEECDF0-CD5E-4D2A-8585-5A129CE27AC1}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="380" height="216" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object>
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<p><em>Please see <a href="http://allthingsd.com/about/kara-swisher/ethics/">this disclosure</a> related to me and Google.</em></p>
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		<title>Mint Guy Aaron Patzer Speaks!</title>
		<link>http://kara.allthingsd.com/20080110/mint-guy-aaron-patzer-speaks/</link>
		<comments>http://kara.allthingsd.com/20080110/mint-guy-aaron-patzer-speaks/#comments</comments>
		<pubDate>Thu, 10 Jan 2008 08:03:26 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
				<category><![CDATA[BoomTown]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Kara Swisher]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[financial]]></category>
		<category><![CDATA[Aaron Patzer]]></category>
		<category><![CDATA[First Round Capital]]></category>
		<category><![CDATA[Geoff Ralston]]></category>
		<category><![CDATA[Intuit]]></category>
		<category><![CDATA[Mint]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Quicken]]></category>
		<category><![CDATA[Ron Conway]]></category>
		<category><![CDATA[Shasta Ventures]]></category>
		<category><![CDATA[Wesabe]]></category>

		<guid isPermaLink="false">http://kara.allthingsd.com/20080110/mint-guy-aaron-patzer-speaks/</guid>
		<description><![CDATA[OK, we&#8217;ll admit it&#8211;we just like the steady and non-hypey persona of Aaron Patzer, whom BoomTown has officially and forever dubbed &#8220;Mint Guy.&#8221;

While he is not exactly minty fresh&#8211;in fact, the founder and CEO of Mint is much more circumspect and cool than any 26-year-old I have met recently&#8211;Patzer does stand out in a sea [...]]]></description>
			<content:encoded><![CDATA[<p>OK, we&#8217;ll admit it&#8211;we just like the steady and non-hypey persona of Aaron Patzer, whom BoomTown has officially and forever dubbed &#8220;Mint Guy.&#8221;</p>
<p><img src='http://kara.allthingsd.com/files/2008/01/1265_mintlogo.png' alt='mintlogo' /></p>
<p>While he is not exactly minty fresh&#8211;in fact, the founder and CEO of <a href="http://www.mint.com">Mint</a> is much more circumspect and cool than any 26-year-old I have met recently&#8211;Patzer does stand out in a sea of over-touting Web 2.0 entrepreneurs as someone who might actually have created a business with some substance to it. </p>
<p>Rather than offering dopey widgets that let you throw food at each other or yet another version of a social network or the umpteenth music download-share-compare whatever, Mint feels different. </p>
<p>The free Web-based service is aimed at a younger demographic interested in finding a way to manage money better, in learning about their spending habits, in being alerted to unusual activity and even in saving some cash by finding better rates on things like bank accounts and credit cards. </p>
<p>It might sound crazy in these frothy Web times, but the Mountain View, Calif.-based start-up certainly has the potential to be actually useful and relevant to consumers and has a doesn&#8217;t-make-me-scoff-out-loud business plan that focuses on lead generation for sponsors.</p>
<p>Mint now claims 100,000 users since its launch last fall and is expanding its features to allow users to track investments, student loans and mortgages soon too.</p>
<p>Mint has not escaped the bubble, of course, having received about $5 million in funding from Shasta Ventures, First Round Capital and a number of prominent angel investors, such as Ron Conway and former Yahoo exec Geoff Ralston. That&#8217;s a lot of money for a company with a lot of possible pitfalls.</p>
<p>While there are a few Web competitors, such as <a href="http://www.wesabe.com">Wesabe</a>, the biggest challenge is that Patzer is taking aim at desktop software packages like Intuit&#8217;s Quicken and Microsoft&#8217;s Money. The pluses of those solutions is that users feel more secure when financial data lives locally than they might loading it up to the Web.</p>
<p>More significantly, giants like Intuit are moving services online too, as with the recent <a href="http://www.quickenonline.com">Quicken Online</a>, which makes for a mighty foe to Mint.</p>
<p>Still, Intuit has been woefully slow online and Patzer is obviously nimbler. And he counters that he is using heavy-duty encryption, as well as a number of methods to keep data anonymous, which make the information safe. </p>
<p>Well, we&#8217;ll see how it all turns out, as everyone is going to have to battle security concerns and convince people to trust them with important financial information on the Internet. But, it is clear that it is an interesting space to watch.</p>
<p>And, better still, it is&#8211;<em>thank you, thank you</em>&#8211;not a food fight.</p>
<p>Here is the video I shot with &#8220;Mint Guy&#8221; Patzer during lunch this past week at the Consumer Electronics Show in Las Vegas, where Mint was showing off its service a bit:</p>
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